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Privacy Policy

Last updated: January 2025

Entity: ORVYN Studio (ABN: [To be registered])

Location: Australia

1. Introduction

ORVYN Studio ("we", "our", "us") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

Personal Information:

• Contact details (name, email, phone number, business address)
• Business information (company name, industry, website requirements)
• Payment information (processed securely through Stripe)
• Communication records (emails, phone calls, meeting notes)
• Website usage data (IP address, browser type, pages visited)

3. How We Collect Information

We collect information when you:

• Fill out contact forms or request quotes
• Communicate with us via email, phone, or in person
• Use our website (through cookies and analytics)
• Engage our services or make payments
• Subscribe to our newsletter or updates

4. How We Use Your Information

We use your personal information to:

• Provide web design, development, and digital marketing services
• Communicate about projects, quotes, and service updates
• Process payments and maintain financial records
• Improve our services and website functionality
• Send marketing communications (with your consent)
• Comply with legal obligations and resolve disputes

5. Information Sharing and Disclosure

We may share your information with:

• Service providers: Stripe (payments), Google Analytics (website analytics), hosting providers
• Legal requirements: When required by Australian law or court orders
• Business transfers: In the event of a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure hosting, regular backups, and access controls. However, no method of transmission over the internet is 100% secure.

7. Your Rights Under Australian Privacy Law

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Make a complaint to the Office of the Australian Information Commissioner (OAIC)

8. Cookies and Tracking

Our website uses cookies for analytics, functionality, and user experience. You can control cookies through your browser settings. We use Google Analytics to understand website usage patterns.

9. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Client project files are typically retained for 7 years as required by Australian business record-keeping laws.

10. International Data Transfers

Some of our service providers (like Google, Stripe) may store data outside Australia. We ensure these providers have adequate privacy protections in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated "Last updated" date.

12. Contact Us

For privacy-related inquiries, to access or correct your information, or to make a complaint:

Email: privacy@orvynstudio.com
Phone: +61 400 000 000
Address: [Business Address], Australia

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

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Terms of Service

Last updated: January 2025

Entity: ORVYN Studio (ABN: [To be registered])

Governing Law: Laws of Australia

1. Acceptance of Terms

By accessing our website, engaging our services, or entering into a service agreement with ORVYN Studio ("we", "our", "us"), you ("client", "you") agree to be bound by these Terms of Service and all applicable Australian laws and regulations.

2. Services Provided

ORVYN Studio provides:

• Web design and development services
• Search Engine Optimization (SEO)
• Digital marketing and advertising
• Website maintenance and support
• Graphic design and branding services
• E-commerce solutions

All services are subject to availability, our current pricing structure, and the specific terms outlined in individual service agreements.

3. Payment Terms

Pricing: All prices are in Australian Dollars (AUD) and include GST where applicable (currently 10%).

Payment Schedule:

• 50% deposit required to commence work
• Remaining 50% due upon project completion
• Monthly services billed in advance
• Payment due within 14 days of invoice date

Late Payments: Overdue accounts may incur a 1.5% monthly service charge and suspension of services.

Refunds: Deposits are non-refundable once work has commenced. Refunds for completed work are at our discretion.

4. Client Responsibilities

Clients must:

• Provide accurate information and materials in a timely manner
• Respond to requests for feedback within 7 business days
• Ensure all content provided is legally owned or licensed
• Make payments according to agreed schedules
• Maintain current contact information

5. Intellectual Property Rights

Client Ownership: Upon full payment, clients own:

• Custom website design and content we create
• Custom graphics and logos designed specifically for the client
• Website source code (excluding third-party components)

ORVYN Retains:

• Rights to showcase work in our portfolio
• Ownership of our proprietary tools, methods, and frameworks
• Rights to third-party software, themes, and plugins used

Third-Party Components: Some websites may include licensed third-party themes, plugins, or software subject to their own licensing terms.

6. Website Hosting and Maintenance

Unless otherwise specified, clients are responsible for their own hosting arrangements. We can recommend hosting providers but are not responsible for hosting performance, uptime, or security breaches at the hosting level.

7. Warranties and Disclaimers

We Warrant:

• Services will be performed with reasonable skill and care
• Websites will function as designed at time of delivery
• We have the right to provide the services offered

Disclaimer: Except as expressly stated, all services are provided "as is" without warranties of any kind. We do not guarantee specific results, search engine rankings, traffic levels, or business outcomes.

8. Limitation of Liability

To the maximum extent permitted by Australian law, our total liability for any claim is limited to the amount paid for the specific service giving rise to the claim. We are not liable for:

• Indirect, consequential, or special damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Third-party actions or website security breaches
• Delays caused by client feedback or approval processes

9. Termination

Either party may terminate services with 30 days written notice. Upon termination:

• Client pays for all work completed to date
• We will provide completed work files upon full payment
• Ongoing service obligations cease
• Confidentiality obligations continue

10. Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantees or rights under the Australian Consumer Law that cannot be excluded, restricted, or modified.

11. Dispute Resolution

Any disputes will be resolved through good faith negotiation. If unresolved, disputes will be subject to the jurisdiction of Australian courts and governed by Australian law.

12. Changes to Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of new terms.

13. Contact Information

For questions about these Terms of Service:

Email: legal@orvynstudio.com
Phone: +61 400 000 000
Address: [Business Address], Australia

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Disclaimer

Last updated: January 2025

Entity: ORVYN Studio (ABN: [To be registered])

Jurisdiction: Australia

1. General Website Disclaimer

The information on this website is provided for general informational purposes only and on an "as is" basis. ORVYN Studio makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website.

2. Service Results Disclaimer

No Guarantee of Results: While we strive to deliver excellent results and use industry best practices, we cannot and do not guarantee specific outcomes including but not limited to:

• Search engine rankings or positions
• Website traffic increases
• Lead generation or conversion rates
• Business revenue or profit increases
• Social media engagement or follower growth
• Return on investment (ROI) from digital marketing

Results depend on numerous factors including market conditions, competition, client industry, budget, and client cooperation.

3. SEO and Digital Marketing Disclaimer

Search engine algorithms change frequently and are beyond our control. SEO results can take 3-6 months to show significant improvement. Past performance does not guarantee future results. We follow ethical "white hat" SEO practices but cannot control search engine algorithm updates that may affect rankings.

4. Website Functionality Disclaimer

While we test websites across multiple browsers and devices, we cannot guarantee perfect functionality on all possible browser/device combinations. Websites are delivered functional as designed, but ongoing compatibility may require updates as browsers and technologies evolve.

5. Third-Party Services and Links

Our websites may integrate with or link to third-party services (payment processors, social media, analytics tools, etc.). We are not responsible for:

• Third-party service availability, functionality, or security
• Content or privacy practices of external websites
• Changes to third-party APIs or services that may affect functionality
• Third-party service fees or terms of service

6. Security Disclaimer

While we implement security best practices, no website or online service is 100% secure. Clients are responsible for:

• Maintaining secure hosting environments
• Keeping software and plugins updated
• Using strong passwords and secure access practices
• Regular backups of their website and data

7. Professional Advice Disclaimer

Information provided by ORVYN Studio should not be considered as:

• Legal advice (consult a qualified lawyer)
• Financial advice (consult a licensed financial advisor)
• Tax advice (consult a qualified accountant)
• Medical or health advice
• Investment advice

Always consult with appropriate licensed professionals for specific guidance related to your situation.

8. Limitation of Liability

To the maximum extent permitted by Australian law, ORVYN Studio shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Use or inability to use our website or services
• Errors or omissions in website content
• Unauthorized access to or alteration of your data
• Business interruption or loss of profits
• Any other matter relating to our services

9. Australian Consumer Law

This disclaimer does not exclude, restrict, or modify any consumer guarantees or rights under the Australian Consumer Law (Competition and Consumer Act 2010) that cannot be excluded, restricted, or modified.

10. Industry Standards and Compliance

We strive to follow industry best practices and comply with relevant Australian standards including:

• Web Content Accessibility Guidelines (WCAG) where specified
• Privacy Act 1988 (Cth) requirements
• Australian Advertising Standards
• Spam Act 2003 (Cth) for email marketing

However, compliance requirements may change, and clients are responsible for ensuring their ongoing compliance with applicable laws and regulations.

11. Force Majeure

ORVYN Studio is not liable for delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or other unforeseeable circumstances.

12. Changes to This Disclaimer

We reserve the right to modify this disclaimer at any time without prior notice. Changes will be effective immediately upon posting to this website. Your continued use of our services after any changes constitutes acceptance of the new disclaimer.

13. Contact Information

If you have questions about this disclaimer:

Email: legal@orvynstudio.com
Phone: +61 400 000 000
Address: [Business Address], Australia